Kitten D'Amour Privacy Policy

Last Updated: 27 October 2026

At Kitten D'Amour, we value the trust our customers place in us and are committed to respecting and protecting their personal information.

This Privacy Policy explains how Simana Wholesale Pty Ltd (ABN 30 166 946 603), trading as Kitten D'Amour ("Kitten D'Amour", "we", "us" or "our"), collects, uses, stores, protects and shares personal information.

This policy applies when you:

Visit or make a purchase through our website at www.kittendamour.com.
Download, access or use the Kitten D'Amour mobile application ("App").
Create or access a customer account.
Shop at one of our Kitten D'Amour boutiques.
Participate in our loyalty and rewards programme.
Subscribe to marketing communications.
Contact our team or otherwise interact with our business.

Our online store operates through Shopify, and our mobile App is powered by Tapcart. We also work with selected third-party providers to support shopping, payments, loyalty rewards, marketing, customer reviews and other services.

We handle personal information in accordance with applicable privacy and data protection laws, including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

1. Personal Information We Collect

The information we collect depends on how you interact with Kitten D'Amour and the services you choose to use.

Personal and Contact Information

When you shop with us, register an account or contact our team, we may collect:

Your full name.
Email address and telephone number.
Billing and delivery addresses.
Customer account information.
Shopping preferences and saved details.
Information you voluntarily provide when communicating with us.

Order and Payment Information

When you make a purchase, we may collect or process:

Products purchased and order history.
Billing and shipping information.
Payment method and transaction confirmation.
Payment status and transaction references.
Refunds, returns and exchange information.
Customer service correspondence relating to your order.

Payments are processed through Shopify and authorised payment providers, which may include Afterpay and other payment services available at checkout.

Payment providers may collect and process financial information necessary to authorise and complete transactions.

We may receive limited payment details, including payment confirmation, transaction identifiers and information required for fraud prevention or customer service.

Customer Accounts and Rewards

When you create a customer account or participate in our Kitten Rewards programme, we may collect:

Account identification and contact details.
Purchase history and shopping preferences.
Loyalty points and rewards balances.
Membership tier and eligibility information.
Reward redemption history.
Wishlist and saved product information.

Shopping and Browsing Information

When you visit our website or use our App, we may collect information relating to:

Products and collections viewed.
Items added to your shopping cart.
Saved products and wishlists.
Searches and browsing interactions.
Completed and abandoned purchases.
Interactions with promotional content.
Product recommendations and customer preferences.

Reviews and Customer-Generated Content

If you submit a product review, photograph, testimonial or other content, we may collect your name or chosen display name, review details, submitted content and information relating to the product or purchase.

Customer-generated content is displayed or used in accordance with the permissions and applicable terms associated with its submission.

Customer Support and Verification Information

When you contact our team, we may retain correspondence and information relating to your enquiry.

In certain circumstances, including suspected fraudulent transactions, we may request additional information reasonably necessary to verify your identity or protect a transaction.

Verification information will be handled in accordance with applicable privacy and security requirements and retained only for as long as reasonably necessary.

2. Information Collected Through Our Website and Mobile App

Our website and mobile App may automatically collect certain technical information when you access or use our services.

This may include:

Internet Protocol (IP) address.
Device type and operating system.
Browser and application version.
Device identifiers and notification tokens.
App installation and usage information.
Pages, products and screens viewed.
Shopping and navigation activity.
Approximate location derived from IP address or network information.
Application errors, diagnostic information and performance data.
Dates, times and duration of interactions with our services.

We may use cookies, pixels, software development kits (SDKs), analytics tools and similar technologies to collect and process this information.

App Analytics and Performance

Our mobile App is powered by Tapcart and has a connected Firebase integration.

These services may process technical and usage information to help us monitor App functionality, understand how the App is used, identify performance issues and improve the customer experience.

The information processed may include device identifiers, application events, diagnostic reports and related technical information.

Location Information

We may process approximate location information derived from your IP address, network connection or similar technical information.

If a feature of the App requires additional access to device location information, that access will depend on the permissions requested and granted through your device settings.

Push Notifications

Our App may offer push notifications relating to new collections, upcoming releases, exclusive offers and other relevant updates.

We use Tapcart and connected notification and communication services, which may include Firebase and Klaviyo, to support these communications.

When notifications are enabled, relevant providers may process device identifiers, notification tokens and related information necessary to deliver and measure notifications.

You can manage or disable App notifications through your mobile device settings.

3. How We Collect Personal Information

We collect personal information through several sources.

Directly from You

When you place an order, create an account, register for rewards, submit a review, contact customer service, subscribe to communications or shop in our boutiques.

Automatically

When you browse our website, use our App, interact with marketing communications or use our online shopping features.

From Third-Party Providers

We may receive or process information through Shopify, Tapcart, payment providers, marketing platforms, rewards programmes, review services, analytics providers and other partners supporting our business.

The information received depends on the services and features you use.

4. How We Use Personal Information

We use personal information to operate our business and provide our services.

Providing Products and Services

Processing payments and purchases.
Fulfilling, dispatching and delivering orders.
Providing order confirmations and delivery notifications.
Managing returns, refunds and exchanges.
Creating and maintaining customer accounts.
Responding to enquiries and providing customer support.

Managing Customer Accounts and Rewards

We use relevant customer and purchase information to administer customer accounts, manage loyalty points and rewards, determine eligibility for membership benefits and maintain reward redemption records.

Marketing and Communications

Where permitted by law and subject to applicable consent requirements, we may use personal information to:

Send newsletters and collection announcements.
Share upcoming releases and promotional offers.
Deliver email, SMS and App notifications.
Provide relevant product recommendations.
Measure the effectiveness of marketing campaigns.
Display relevant advertising on third-party platforms.

Personalising the Shopping Experience

We may use shopping activity, purchase history, saved products and customer preferences to display relevant recommendations, promotional offers and product suggestions.

Improving Our Website and App

We use analytics and performance information to understand customer interactions, improve functionality, troubleshoot technical issues and enhance our services.

Security and Fraud Prevention

We use information to protect customer accounts, identify suspicious transactions, prevent fraud and maintain the security of our business.

Legal and Business Requirements

We may also process personal information to comply with applicable laws, maintain financial records, resolve disputes and protect our legal rights.

Where required by applicable law, we rely on an appropriate legal basis for processing, which may include providing requested services, complying with legal obligations, legitimate interests or your consent.

5. Third-Party Services and Integrations

Kitten D'Amour uses Shopify and Tapcart, together with selected third-party platforms, to deliver our online shopping and mobile App services.

Depending on the features used and integrations enabled, these providers may receive or process information necessary to provide their services.

Ecommerce and Mobile Application

Shopify: Ecommerce platform, customer accounts, order processing, checkout and related shopping services.
Tapcart: Mobile App functionality, shopping features, App usage information and supporting technology.

Payments

Afterpay: Buy now, pay later payment services, including relevant payment and transaction information when selected by a customer.

Marketing and Advertising

Facebook / Meta: Advertising measurement, marketing analytics and potentially relevant website or App interaction information.
Klaviyo: Marketing communications, customer engagement, segmentation and notification services.

App Analytics and Performance

Firebase: Application analytics, usage measurement and performance-related services.

Loyalty and Rewards

Bubblehouse and connected loyalty services, including Yotpo Loyalty & Referrals where applicable: Administration of loyalty programmes, membership benefits, points, referrals and reward-related information.

Product Reviews and Customer Content

Judge.me: Customer reviews and related product feedback.
Yotpo Reviews: Product reviews and associated customer information.
Yotpo Visual UGC: Customer-generated visual content and related product or customer interactions.

Shopping and Personalisation

Rebuy: Product recommendations and shopping personalisation.
Wishlist Plus: Saved products, wishlists and related customer shopping preferences.
BOGOS: Promotional offers, eligible products, discounts and relevant cart information.

Returns and Exchanges

Redo: Returns, exchanges and associated order or customer service information.

These services may process information such as customer contact details, order information, shopping activity, product preferences, device identifiers or interaction data, depending on their functionality.

Not every integration will access every category of information. The information processed depends on the services in use.

Some providers process information on our behalf, while others may act as independent service providers with their own privacy obligations.

6. Cookies, Tracking Technologies and Advertising

Our website uses cookies, pixels and similar technologies. Our App may use SDKs and other mobile tracking and analytics technologies.

These technologies help us:

Maintain shopping carts and customer sessions.
Remember customer preferences.
Support website and App functionality.
Analyse browsing and shopping behaviour.
Measure marketing and advertising performance.
Understand customer engagement.
Personalise product recommendations.
Identify technical issues and improve performance.

Our advertising and analytics partners may process relevant identifiers or interaction information, subject to applicable privacy laws and available customer choices.

You can manage browser cookies through your browser settings and relevant website privacy controls.

Advertising preferences may also be managed through your device settings and the platforms you use.

Disabling certain technologies may affect some website or App features.

For information about Shopify-related cookies, please visit:

https://www.shopify.com/legal/cookies

7. How We Share Personal Information

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

These may include:

Ecommerce and mobile App providers.
Payment processors and financial service providers.
Shipping, delivery and fulfilment partners.
Customer loyalty and rewards providers.
Marketing, advertising and communications platforms.
Product review and customer-content services.
Analytics, personalisation and technology providers.
Customer service, returns and exchange providers.
Fraud prevention, security and professional advisers.

Information is shared according to the services being provided and the purposes outlined in this policy.

We may also disclose personal information where required or permitted by law, in response to lawful requests, to protect our rights or in connection with a business restructuring or transfer.

We expect service providers handling information on our behalf to apply appropriate security and privacy protections.

8. International Processing and Disclosure

Kitten D'Amour operates in Australia, however some of our technology and service providers operate internationally.

This means certain personal information may be accessed, stored or processed outside Australia.

These locations include the United States, where Tapcart and some other technology providers operate, and may include other countries in which our providers maintain infrastructure or deliver their services.

We take reasonable steps, where required by applicable law, to ensure appropriate privacy and security protections are in place when personal information is disclosed to overseas recipients.

Privacy and data protection laws in other countries may differ from those in Australia.

9. How We Protect Personal Information

We take reasonable technical, organisational and administrative steps designed to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures include, as appropriate:

Secure HTTPS website connections.
Encryption of information during transmission.
Access controls for authorised personnel.
Secure payment-processing services.
Fraud prevention and security monitoring.
Appropriate storage and information-handling procedures.
Security safeguards provided by our ecommerce, App and other technology partners.

Our website operates through Shopify, and our mobile App is powered by Tapcart. We work with service providers that maintain security measures relevant to the services they provide.

Although we take reasonable precautions, no electronic storage or transmission method can be guaranteed to be completely secure.

If you believe your account or information may have been compromised, please contact online@kittendamour.com.

10. How Long We Keep Personal Information

We retain personal information for as long as reasonably necessary to provide our services, fulfil the purposes for which it was collected and comply with applicable legal obligations.

Retention periods depend on the type of information and the reason it is required.

Customer Account Information

Customer account information is primarily managed through Shopify and may be retained while an account remains active or for any additional period reasonably necessary for legal, security or business purposes.

Connected service providers, including Tapcart, may also process or retain information necessary to provide their services.

Order and Transaction Information

Purchase and transaction records may be retained for accounting, taxation, auditing, consumer law, fraud prevention and dispute resolution.

Australian taxation requirements generally require certain business records to be retained for at least five years. Some records may need to be kept for longer.

Where Shopify processes a customer personal-data erasure request, identifying information may be removed from customer and order records while non-identifying transaction details, including purchased products and transaction dates, remain available for legitimate business and legal purposes.

Loyalty and Rewards Information

Relevant account, purchase, points and rewards information may be retained while necessary to operate the rewards programme and meet related obligations.

Marketing Information

Marketing subscription details and communication preferences may be retained while you remain subscribed or for as long as necessary to maintain your preferences and respect opt-out requests.

App and Website Information

Usage information, analytics, identifiers and diagnostic records may be retained according to the applicable purposes, technical settings and retention arrangements of the relevant services, subject to legal requirements.

Customer Service and Verification Information

Customer correspondence and identity-verification information may be retained for as long as necessary to manage the relevant transaction, enquiry, security concern or legal obligation.

When personal information is no longer required for a lawful purpose, we take reasonable steps to securely delete or de-identify it, including coordinating with relevant service providers where appropriate.

11. Accessing, Correcting or Deleting Personal Information

You may contact Kitten D'Amour to request access to personal information we hold about you, ask us to correct inaccurate or outdated information, or request the deletion of eligible personal information.

Requests can be submitted by emailing:

online@kittendamour.com

Please include sufficient information for us to identify your account and understand your request.

We may take reasonable steps to verify your identity before providing access to, correcting or deleting personal information.

Where appropriate, we use Shopify's customer-data tools to retrieve information held through our ecommerce platform.

We review and process customer privacy requests in accordance with applicable legal requirements and coordinate with other relevant service providers where necessary.

12. Customer Account and App Data Deletion

Kitten D'Amour customer accounts are primarily managed through Shopify, which supports the customer account information used by our website and mobile App.

Our App provider, Tapcart, and other connected services may also process customer information to provide their features and functionality.

We respect customers' rights to request deletion of their accounts and associated personal information.

How to Request Account Deletion

Customers wishing to request deletion of their Kitten D'Amour account, including an account used through our mobile App, can contact our customer service team.

Email: online@kittendamour.com

Subject: Account Deletion Request

Where possible, requests should be submitted from the email address associated with the customer account.

Our team will review the request and may undertake reasonable identity-verification steps to protect customer information.

How We Process Deletion Requests

Customer personal-data erasure requests are managed through Shopify's established privacy and customer-data procedures.

Once a valid erasure request has been received and reviewed, our authorised team will initiate the relevant process through Shopify administration.

Shopify's personal-data erasure process removes or redacts identifying customer information, such as names, email addresses, telephone numbers and postal addresses, subject to applicable limitations.

Shopify also distributes the erasure request to installed apps and sales channels so that relevant connected services can process the request.

Where customer information has been shared with other providers outside Shopify's automated erasure process, we will take reasonable steps to contact those providers and request deletion of applicable information where required.

Customer Account Deletion and Order History

Erasing personal information is not always the same as deleting the underlying customer profile.

Shopify may retain a customer profile and non-identifying order history following a personal-data erasure request.

Information such as purchased products, transaction dates and other transaction records may remain available where required or permitted for accounting, taxation, consumer law, fraud prevention, dispute resolution or other legitimate purposes.

Where Shopify permits deletion of the customer profile, we may also use its customer-deletion tools as appropriate.

We will review account-deletion requests alongside personal-data erasure requests and take appropriate steps to address the associated customer account, subject to applicable law and the technical capabilities of our service providers.

Information Held by Other Services

Some connected platforms, including our mobile App and marketing, rewards, reviews or payment providers, may process information independently of the Shopify customer profile.

Where applicable, we will coordinate with these providers regarding account-related information that must be deleted.

Information associated with independent Shopify services such as Shop or Shop Pay may be subject to separate privacy controls and deletion procedures.

Customers wishing to request deletion of personal information associated with Shop or Shop Pay may also use the relevant Shopify privacy controls.

Retention of Certain Information

Certain information may need to be retained where required or permitted by law, including information necessary for:

Taxation and accounting.
Financial recordkeeping.
Consumer law obligations.
Fraud prevention and security.
Outstanding transactions or disputes.
Other applicable legal requirements.

Where information must be retained, its use will be limited to the relevant lawful purpose and the necessary retention period.

Important Information About Account Deletion

Deleting the Kitten D'Amour App from your device does not automatically delete your Shopify customer account or associated personal information.

Account and data deletion may affect access to previous shopping information, saved wishlists, loyalty and rewards benefits, and other account-related services.

We will review each request, explain any limitations that apply and manage the deletion of eligible information through Shopify and relevant service providers.

13. Your Privacy and Communication Choices

Depending on applicable law, you may have rights to access, correct or request deletion of personal information, withdraw consent or object to certain uses of your information.

You can manage relevant preferences through the following methods.

Email Marketing

Use the unsubscribe link included in our promotional emails.

SMS Marketing

Follow the opt-out instructions provided in relevant messages.

App Notifications

Manage notification permissions through your mobile device settings.

Cookies and Advertising

Use browser settings, available website privacy controls and relevant advertising platform preferences.

For assistance, contact online@kittendamour.com.

14. Third-Party Websites and Services

Our website and App may contain links to external websites, social media platforms, payment services and third-party features.

These services may handle personal information according to their own privacy policies.

We encourage customers to review the privacy practices of third-party services they choose to use.

Our principal technology providers include:

Shopify: https://www.shopify.com/au/legal/privacy

Tapcart: https://www.tapcart.com/privacy-policy

15. Children's Privacy

Our website and App are intended for a general shopping audience and are not specifically directed towards children.

We do not knowingly collect personal information from children in circumstances where doing so would be unlawful.

If you believe a child has provided personal information inappropriately, please contact us so we can review the circumstances and take appropriate action.

16. Privacy Enquiries and Complaints

If you have any concerns about how Kitten D'Amour collects, uses, stores or discloses personal information, please contact us using the details below.

If you believe your privacy has been affected, you may submit a complaint outlining your concerns.

We will review your complaint and aim to respond within 30 days. If more time is needed, we will communicate with you about the progress of your enquiry.

If you are dissatisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator.

For further information, visit:

https://www.oaic.gov.au

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology providers, business practices or legal obligations.

Any revised policy will be published on our website with an updated date.

Where required by law, we will provide additional notification or obtain consent for relevant changes.

We encourage customers to review this policy periodically.

18. Contact Kitten D'Amour

For questions about this Privacy Policy, requests to access, correct or delete personal information, or privacy-related complaints, please contact:

Simana Wholesale Pty Ltd trading as Kitten D'Amour

ABN: 30 166 946 603

Registered Business Address:
Level 1, 250 Sherwood Road, Rocklea QLD 4106, Australia

Business Premises and Contact Address:
Unit 2, 18 Merritt Street, Capalaba QLD 4157, Australia